Refund policy

We have a 30-day return policy, meaning you have 30 days to request a return after receiving your item.

To qualify for a return, your item must be in its original condition upon receipt, unworn or unused, with tags on, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at uqtn2528@outlook.com. Please note that returns must be sent to the following address: Aubigny-Les Clouzeaux FR 85430

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned without prior request for return will not be accepted.

You can contact us at any time at uqtn2528@outlook.com with any return-related questions.

Damage and Problems
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the problem and correct it.

Exchanges

The fastest way to ensure you receive the goods you need is to return the item you own. Once your return is accepted, purchase the new item separately.

EU 14-Day Cooling-Off Period

Notwithstanding the above, if the goods are being shipped to the EU, you have the right to cancel or return the order within 14 days for any reason, without giving any reason. As mentioned above, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds

We will notify you after receiving and checking your return and informing you whether your refund has been approved. If approved, you will automatically receive a refund via the original payment method within 10 business days. Please remember that your bank or credit card company may also need some time to process and issue the refund.

If it has been more than 15 business days since we approved your return, please contact us at uqtn2528@outlook.com.